The Gwinnett Chamber serves as the collective voice of business. Success does not happen by accident. What we do makes a difference in the greater good of the community. The Chairman’s Club is the Gwinnett Chamber’s top-tier membership level. More than 300 of our 2,000+ members choose to be part of this exclusive group.

The Role & Responsibilities
The Member Services Coordinator (MSC), Chairman’s Club will cultivate relationships while assisting with a wide array of event offerings. Additionally, the role will contribute to the administrative element of Chairman’s Club. It will support the Vice President of Member Services in the execution of these objectives.

Assimilation and onboarding
Making sure new Chairman’s Club members are properly onboarded and benefitting from their membership is imperative to its success. The MSC will work collaboratively across teams to ensure this happens.

Concierge-level service
Like Georgia-based Chick-Fil-A, the Gwinnett Chamber values messaging, and a consistent and excellent customer experience every time. The MSC should demonstrate unmatched customer service skills and have a passion for serving others.

Create best-in-class programs and events
Engagement equals retention. Events create opportunities for members to engage. This role will support the planning and execution of the CC portfolio of programs.

Event sponsorships
Best-in-class events are not possible without proper financial backing. This role will leverage their relationship building skills to help align sponsors and programs to deliver optimal quality and sponsor visibility.

Creative contributions
Several collateral pieces are part of this membership level, including advertisements, a member directory, emails, social media campaigns, and websites. The MSC should be comfortable working across teams to produce quality work in accordance with deadlines assigned.

Touch points
The Gwinnett Chamber prides itself on offering a personalized experience for its high-level investors. From assembling welcome gifts, to check-in calls, to handwriting congratulatory cards, the little administrative touches make a lasting impression.

Other Notable Mentions

Cultivate relationships
The Chamber is in the people business. Developing and maintaining relationships both internally and externally is imperative in this role.

Communication is key
In person, by email, by letter, on the phone, verbally and non-verbally—the MSC will need stellar communication skills to be successful in the job.

Strategic thinking
As a relatively small organization, time is one of our most valuable resources. Collaboration with others to support organizational strategies is essential to effectiveness, especially in retention efforts.

The devil’s in the details
In addition to being a big picture strategic thinker, the MSC must also be detail oriented.

The ideal candidate:

  • As this portfolio grows, duties may evolve. The person who assumes this role must be flexible.
  • From cleaning up after an event to interfacing with VIPs, the ideal candidate must have both the aptitude and the attitude to get things done.
  • This is a very fast-paced place to work. High energy when appropriate is a must.
  • A self-starter who can think creatively and critically supports success in this role.
  • The ideal candidate does not have to be the next Bill Gates but being tech savvy will accelerate both learning curve and experience with the organization.
  • Organizational culture is paramount, and trust is a must. The MSC must be able to work well with others.
  • Experience in administrative work, event management, hospitality or sales would be a plus.

Qualifications & Training
We understand that this is a unique position, and the Chamber is a unique industry. You do not need to have experience in all of the above areas to be qualified to apply. If you have a collaborative attitude, while having the aptitude to learn, this would be a great fit for you. On the job training will be provided and you will build up to full scope of work over time.

The Fine Print
The Gwinnett Chamber is an Equal Opportunity Employer, a Drug Free Workplace, and a participant in E-Verify. All employment is contingent on the successful completion of a drug screen and background check. Oh, and the MSC Coordinator must be able to lift at least 50 pounds.

Apply Today
Submit cover letter, including salary requirements, and resume to Cally D’Angelo, Vice President, Member Services at CDAngelo@GwinnettChamber.org. No phone calls please.


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